Refund policy

Returns & Refunds Policy

Because our maple syrup is a perishable food product, all sales are final. For health and safety reasons, we cannot accept returns or offer refunds based on personal taste preferences or buyer's remorse.

Damaged or Defective Items

If your syrup arrives damaged, leaking, or broken, please notify us within 48 hours of delivery. To process a replacement or refund, email us at condeasbigleaf@gmail.com with:

• Your order number
• Clear photos of the damaged product
• Clear photos of the shipping box and label

Please do not ship broken glass or open liquid back to us.